• Shipping delays during Chinese New Year! Free Shipping when you spend $150 or more!
  • Free Shipping to Hong Kong and Macau

FAQs

HOW DO I MAKE A PURCHASE?

Shopping at PET-A-PAWTER is easy:

    • Browse by product type with the COLLARS & LEADS, HARNESSES, and CLOTHING links in the top menu.
    • You can also shop directly from The Trend Report or by designer.
    • Once you have found an item you like for your canine, choose the size and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
    • Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ icon at the top of the page.
    • Click on ‘CHECKOUT’ to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at PET-A-PAWTER without creating an account.

However, register with us to enjoy the following benefits:

      • Access to previous orders
      • Preview our latest collections and The Trend Report
      • Save your addresses so you can shop even faster next time

HOW DO I CHOOSE THE RIGHT SIZE FOR MY CANINE?

We provide clear information on sizing on each product page under ‘SIZE GUIDE AND CHARTS’. If you are still unsure, please email our resident stylist gnocchi@pet-a-pawter.com for assistance.

 

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

If your order has not been prepared for dispatch (typically within 2 days of ordering), we can cancel an item, change the size, or edit your billing and shipping information. We are unable to combine orders or add to an exisiting order once it has been placed.

If you would like to make any amendments to your order, please email customercare@pet-a-pawter.com for assistance.

 

WHICH COUNTRIES DOES PET-A-PAWTER SHIP TO?

We ship worldwide to most countries! Please read here for more information.

 

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

Making a return or exhange is easy. You have 14 days to decide whether to keep the items for your canine. Currently we only provide refunds in store credits, and exhanges are welcomed. Read Returns & Exchanges for more information. Email customercare@pet-a-pawter.com to begin the process.

 

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

All orders are processed in US dollars (USD). You can, however, switch the display currency from the US Dollar (USD), which is the default setting, to HK dollars (HKD). The currency selector is located on the top-left of this website.

 

WHAT PAYMENT METHODS ARE AVAILABLE?

Payments are processed securely with WorldPay, which accepts both Visa and MasterCard.

 

HOW MUCH WILL I HAVE TO PAY IN TAXES AND DUTIES?

Taxes and duties are calculated according to your shipping destination. Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes levied by the destination country to get your order through customs. Customs policies vary from country to country; please contact your local/destination’s customs office for more information.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please email info@pet-a-pawter.com.

 

I HAVE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To reset your password, follow the ‘FORGOT YOUR PASSWORD?’ instructions on the SIGN IN page. Please note that for security reasons we are unable to send your current password via email.

 

WHAT ARE THE TERMS & CONDITIONS FOR SHOPPING AT PET-A-PAWTER?

Please read here for our terms & conditions.

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