• Shipping delays during Chinese New Year! Free Shipping when you spend $150 or more!
  • Free Shipping to Hong Kong and Macau

Shipping Information

LIMITED TIME OFFER - $5 SHIPPING WORLDWIDE!
FREE SHIPPING

Free international shipping on all orders over US$150.

We run free shipping promotions from time to time - simply sign up to our newsletter to stay informed. Free-shipping offers will be applied to your order on the payment page.

 

STANDARD AND EXPRESS DELIVERY

International orders are shipped through FedEx, S.F. Express, Ta-Q-Bin or SpeedPost delivery service. Hong Kong and Macau orders are shipped using S.F. Express delivery service.

Please refer to the table below for detailed shipping options: 

 

HONG KONG & MACAU

Standard Delivery (1 – 3 business days)

Free

 
CHINA & TAIWAN

Standard Delivery (1 – 3 business days)

Orders US$150.00 and up

Free

 

Under US$150.00

US$10.00 

 
ASIA-PACIFIC (INCLUDING AUSTRALIA)

Standard Delivery (3 – 6 business days)

Orders US$150.00 and up

Free

 

Under US$150.00

US$20.00

Express Delivery (2 – 4 business days)

US$40.00 

 
NORTH AMERICA

Standard Delivery (8 – 14 business days)

Orders US$150.00 and up

Free

 

Under US$150.00

US$10.00

Express Delivery (2 – 5 business days)

US$20.00 

 
EUROPE

Standard Delivery (5 – 8 business days)

Orders US$150.00 and up

Free

 

Under US$150.00

US$20.00

Express Delivery (4 – 6 business days)

US$40.00

 
REST OF THE WORLD 

Standard Delivery (5 – 8 business days)

Orders US$150.00 and up

Free

 

Under US$150.00 

US$20.00

Express Delivery (4 – 6 business days)

US$40.00

 

ORDER TRACKING

All our shipping methods are trackable, you will be notified once the order is dispatched. For an up-to-date status of your order, you can enter the tracking number provided in either the FedEx, S.F. Express, Ta-Q-BinSpeedPost website.

 

IMPORT TAXES & DUTIES

Please be advised that once your order arrives at its destination, you may be required to pay the import duties, customs and local sales taxes levied by the destination country to get your order through customs. These charges vary from country to country; please contact your local/destination’s customs office for more information.

PET-A-PAWTER will not be responsible for these charges and taxes. Please be aware that in some occasions packages may be delayed due to custom clearance. During such instances, the estimated delivery time may be affected.

CUSTOMS & REGULATIONS

Local postal regulations should be checked for restricted items, as PET-A-PAWTER cannot be held liable for any items that are not accepted into the destination country.

 

PLEASE NOTE:

  1. Orders placed after 10:00am Monday to Friday (Hong Kong time, GMT +8) will be processed on the next business day.
  2. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  3. Our estimated delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
  4. We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
  5. If you do not receive a tracking confirmation within 3-4 business days from the day you completed your payment, please contact our customer service representatives for more information.

 

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